Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard UK delivery takes 3–5 working days. Express options may be available at checkout.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping times and costs vary by destination.

How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number.

Products

Are your fragrances suitable for sensitive skin?
We recommend checking the product description for ingredients. If you have specific concerns, please contact us before purchasing.

How long do your fragrances last?
Longevity varies by product and skin type, but most of our fragrances are long-lasting including Extrait De Parfum ranges. Check individual product pages for details.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of purchase for unused, unopened items. Please contact us to initiate a return.

What if my order arrives damaged?
We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos and we'll make it right.

Still have questions?

Feel free to contact us and we'll be happy to help!